01 — On-site service
Existing equipment? We can help.
Not every system needs to be replaced.
Do you already have an analytical instrument, a generator, a dryer or another technical system?
We also provide technical support for existing equipment – regardless of whether it was originally purchased from us.
We come to you: on site throughout Austria and active across Europe.
On-site service
Maintenance, repair and calibration
In the event of a fault, fast and directly on site at your premises – also for systems from various manufacturers.
An analytical system only delivers reliable results if it is in good technical order. We take care of the maintenance, repair and calibration of your analytical systems and also maintain gas generators and dryers. Because service and qualification are handled by a single provider, there is no need to coordinate between different service providers – for example for a requalification after an intervention.
We support chromatography and elemental analysis systems in pharmaceutical and GMP laboratories, in the chemical industry and in quality control, research and development. In addition, we have many years of experience with gas analysers for process and exhaust gas analysis, particularly in engine and fuel cell development.
Analytical instruments Laboratory
- Chromatography – high-performance liquid chromatography (HPLC), gas chromatography (GC), GC-mass spectrometry (GC-MS)
- Elemental analysis – ICP mass spectrometry (ICP-MS), ICP optical emission spectroscopy (ICP-OES), atomic absorption spectroscopy (AAS)
- Spectroscopy and gas analysis – photometers, infrared spectrometry, flame ionisation (FID), magnetopneumatics, quantum cascade lasers (QCL)
- Pharmaceutical testing – dissolution, disintegration and particle testers
Generators & dryers Systems
- Gas generation – N₂ and H₂ generators, synthetic air systems
- Compressed air drying – refrigerated and adsorption dryers
Services Service
- Maintenance and service packages
- Repair
- Calibration
- On-site troubleshooting
- Fault analysis and diagnosis
- Inspection of existing systems
- Filter and wear part replacement
- Spare parts supply
- System optimisation
- Recommissioning
Our approach Process
- Contact – you describe the instrument, the fault symptoms or the maintenance requirement. Often the first conversation is enough to narrow down what needs to be done.
- Assessment and appointment – we estimate the effort and spare parts required and agree on an appointment, as quickly as possible in the event of a fault.
- On-site visit – maintenance, repair or calibration directly in your laboratory, coordinated with your laboratory operations.
- Report and completion – you receive a traceable service report. For GMP systems, we can also carry out the subsequent requalification on request.
Problems with your existing system?
- Is your nitrogen generator no longer reaching the required purity?
- Is the flow rate too low?
- Is the system reporting an error?
- Has performance declined?
- Or are you unsure whether repair or replacement makes more sense?
Free of charge
Free initial diagnosis
For existing generators and systems, we offer a free initial diagnosis or initial assessment.
Together with you, we look at the existing system and clarify which next steps may make sense.
Depending on the outcome, options such as
- maintenance
- repair
- filter or component replacement
- technical optimisation
- spare parts supply
- or a replacement
may be considered.
Multi-brand
The focus is not on the brand – but on your application.
We work with various manufacturers and select solutions according to your technical requirements.
This means we can not only offer new systems, but also support, maintain and optimise existing systems from various manufacturers.
Our goalA technically suitable and economically sound solution for your application.
Request service
Tell us about your system.
Manufacturer, model and fault symptoms are enough to start with – often we can narrow down what needs to be done in the very first conversation.
